📍 Serving the Vaal & Surrounding Areas🕐 Mon–Fri 8am–5pm | Sat 8am–1pm
⚖ SA AUTO DETAILER GROUP📞 016 932 3146

Privacy Policy

Last updated: July 2026

Who We Are

BTA Services is a professional cleaning business based in Vanderbijlpark, Gauteng, and is the dedicated cleaning division of the SA Auto Detailer Group. Website: btaservices.co.za. Contact: 016 932 3146 | WhatsApp: 061 548 0103 | Cnr Frikkie Meyer & Rutherford Boulevard, CW2, Vanderbijlpark, 1911.

Information We Collect

We may collect the following personal information when you contact us or submit a quote request: your name, phone number, email address, suburb or area, service required, and rug or carpet dimensions. We also collect anonymous usage data through Google Analytics including pages visited, time on site, browser type, and general location.

How We Use Your Information

We use your personal information to: respond to your quote requests and enquiries; arrange collection and delivery of your items; communicate booking confirmations and service updates; send promotional messages if you have opted in via WhatsApp or email; improve our website and services based on anonymous analytics data.

POPIA Compliance

BTA Services processes personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). We collect only the information necessary to provide our services. We do not sell, rent, or share your personal information with third parties for their own marketing purposes. You have the right to access, correct, or request deletion of your personal information at any time by contacting us directly.

WhatsApp Communication

BTA Services uses WhatsApp as a primary communication channel for quotes, booking confirmations, and service updates. By contacting us via WhatsApp you consent to receiving responses and updates through that channel. We use WhatsApp only for service-related communication. Please refer to WhatsApp's privacy policy for information on how they handle your data.

Quote Form Data

Information submitted through our online quote form is sent directly to our team via WhatsApp or email. This data is not stored on our website servers and is used solely to prepare and deliver your quote.

Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. Our website uses HTTPS encryption for all data in transit.

Data Retention

We retain customer enquiry and booking information for up to 3 years for business records purposes. You may request deletion of your data at any time by contacting us directly.

Third-Party Services

Our website uses the following third-party services which may collect data about your visit:

Google Analytics & Google Ads — Used for website analytics and advertising performance tracking. See Google's Privacy Policy at policies.google.com/privacy.

Meta Pixel (Facebook & Instagram) — Used to measure the performance of our Facebook and Instagram advertising campaigns and to show relevant ads to people who have visited our website. See Meta's Data Policy at facebook.com/policy.

TikTok Pixel — Used to measure the performance of our TikTok advertising campaigns and to retarget visitors on TikTok. See TikTok's Privacy Policy at tiktok.com/legal/privacy-policy.

WhatsApp Business — Used as a primary communication and advertising channel for quote requests, booking confirmations, collection and delivery updates, and promotional messages. By contacting us via WhatsApp you consent to receiving service-related communication through that channel. See WhatsApp's Privacy Policy at whatsapp.com/legal/privacy-policy.

Smart Movers (smartmover.co.za) — Our trusted partner for nationwide moving services. Customer data shared with Smart Movers is limited to what is strictly necessary to arrange your move and is not used for any other purpose.

We do not control how these third-party services use data collected through their pixels and tracking tools. We encourage you to review their respective privacy policies for full details.

Your Rights Under POPIA

You have the right to: know what personal information we hold about you; request correction of inaccurate information; request deletion of your information; object to the processing of your information; lodge a complaint with the Information Regulator of South Africa at www.inforegulator.org.za.

Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent update. Continued use of our website after changes constitutes acceptance of the updated policy.

Contact

For any privacy-related queries contact us at: 016 932 3146 | WhatsApp: 061 548 0103 | Cnr Frikkie Meyer & Rutherford Boulevard, CW2, Vanderbijlpark, 1911.

Ready for a Fresher, Cleaner Home?

Contact us today for a free, no-obligation quote. Collection and delivery included across the Vaal.